Patient & Visitors

Patient & Visitors  ⁄  Inpatient Services

Inpatient Services

Getting Admitted

Before Admission

  • The patient would be counselled on the estimated amount of the treatment and the length of stay in the hospital with details like: date of admission, treating doctor, ailment and preference of room.
  • The patient needs to confirm with doctor/hospital whether any further tests and investigations are required to be completed before the procedure is undertaken. The patient should comply with the instructions from the specialist, including having any necessary blood tests, MRI tests or X-rays before admission.
  • The patient also needs to ensure that:
    • he/she is aware when to stop eating and drinking before admission (or surgery).
    • he/she be stopping any of the regular medications (including natural remedies) before admission. For example, anticoagulants (blood thinning medication), are often stopped prior to surgery.
  • Check what time should the patient arrive for admission, and where should he/she report.
  • Contact the health insurer to arrange ‘prior approval’.
  • Patient will be escorted to the admission counter, wherein requisite amount needs to be deposited.

During Admission

  • The patient needs to furnish all the medical reports and details.
  • Passport & Visa/valid ID proof for foreign nationals/NRI is a mandatory requirement. Failing to produce the same may lead to the patient being denied admission in the hospital.
  • The requisite amount needs to be deposited at the time of admission. The amount varies depending on the type of accommodation and the type of treatment.

After Admission

  • Once admitted, the nursing staff/ floor coordinator brief the patients about the facilities available.
  • The patient needs to submit all medical history documents to the nursing staff.
  • While admitted, the patient would be checked upon regularly by a team of doctors.
  • The doctor operates on the patient if any surgery is required after taking a due consent.
  • After the operation, the patient is transferred back to the room or ICU depending on the condition of the patient.
  • Post surgery periodic check-ups are conducted by specialized team of doctors.

Visitors Information

We welcome visitors as we know how important they are to our patient’s recovery. However, we require all visitors to check in at reception of the ward before going to patient’s room. We want visitors to consider the following for the well being of our patients:

  • Long visits may tire our patients, so visitors are expected to show consideration and stay for short periods only.
  • Visitors should be considerate of other patients and keep noise levels low when visiting. If a visitor is visiting a patient who is sharing a room, we expect the visitor to respect the privacy of all people in the room.
  • Unwell visitors or children should refrain from visiting a patient.

There are provisions made for one family member for overnight stay and for day visitor passes are issued as per the hospital policy.

Visiting Hours

For Ward Patients: 11.00 am – 11.30 am, only one visitor is allowed between 5:00 pm – 7:00 pm
For ICU Patients: 10:00 am – 10:30 am, only one visitor is allowed between 4:00 pm – 4:30 pm

Rules

  • Family members are required to strictly adhere to the visiting hours
  • A visiting pass will be issued for a visitor.
  • Separate attendant pass will be issued for the attendant.
  • No outside food is allowed.

Discharge

  • If the patient is deemed fit on the advice of the consultant, then discharge process is initiated.
  • Doctor’s approval is required prior to the discharge.
  • Discharges are processed round the clock.
  • On receipt of discharge, request from the ward sister to the billing department, the department takes approximately 2 hours to secure clearance from all departments such as pharmacy, housekeeping, operation theatre, laboratory etc.
  • The billing assistance informs the patient when the bill is ready and the patient is requested to clear the payments.
  • Before departure, the ward sister will hand over the discharge summary and explain the medications and other health precautions to be taken at home